Shipping policy

Past Portal LLC – Shipping Policy

Last updated: October 2025

At Past Portal LLC, we aim to deliver your nostalgic apparel and memorabilia quickly and safely.

1. Processing Time

Orders are typically processed within 2–5 business days.
During high-demand periods or product drops, processing may take slightly longer.

2. Shipping Rates & Delivery Times

We offer the following shipping options (U.S. domestic):

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–10 business days	$5.99 or Free on orders $75+
Expedited Shipping	2–4 business days	Calculated at checkout
Local Pop-Up Pickup	Available during event hours	Free

International shipping will be available soon.

3. Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and carrier link.

4. Delivery Issues

If your package is delayed, lost, or damaged:

Contact us within 7 days of the delivery date.
We’ll investigate with the carrier and issue replacements or store credit if applicable.

5. Wrong Address or Missing Info

Please double-check your shipping address before checkout.
We’re not responsible for items shipped to incorrect or incomplete addresses provided by the customer.

6. International Orders

For future international shipments, customs fees and import duties (if any) are the responsibility of the customer.

Email: Pastportal15@gmail.com

Address: 12715 Woodforest Blvd. PMB 4415 Houston TX 77015

Phone: (833)-807-7678